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Set a product to not available

Goal​

To set a product's availability status to "Not available", ensuring it cannot be purchased until it is reactivated.

Step 1: Locate the Product​

  1. Go to PIM > Products & Clusters.
  2. Search for the product by code or name.
  3. Click to open the product.

Set a product to unavailable s1

Step 2: Access the Logistics Tab​

  1. Navigate to the Logistics tab.
  2. Select Delivery from the right-hand menu or click Availability to expand the section.

Set a product to unavailable s2

Step 3: Change the Status​

  1. In the Status dropdown select Not available. Other statuses are explained at the bottom of this tutorial.

Set a product to unavailable s3

Step 4: Confirm the Change​

The product is now set to Not available.

Product availability statuses​

Often the ERP feeds the product availability status, but it is possible to manage and change it in the backoffice. Please find the purpose of each status below, though the statuses do not necessarily dictate what can and cannot be seen/ordered in the webshop. This depends on the implemenation.

  • Available: The product is in stock and ready for immediate purchase and shipment.
  • Not Available: The product is currently unavailable for purchase, possibly due to discontinuation or other reasons.
  • Out of Stock: The product is temporarily unavailable due to high demand or supply issues.
  • Phase Out: The product is being discontinued and is in the process of being removed from the inventory.
  • Presale: The product is not yet released but is available for customers to order in advance.
  • Restricted: The product is available for purchase but with limitations, such as requiring special authorization or being limited to certain customer groups.