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Create sales tickets

Create actionable tickets for sales reps in the Sales Hub. Tickets flag situations that need attention, such as inactive accounts, product recommendations or new registrations.

Mutation​

mutation CreateTicket($input: TicketCreateInput!) {
  ticketCreate(input: $input) {
    id
    titles { language value }
    descriptions { language value }
    type
    status
    companyId
    contactId
    productId
    orderId
    assignedToAdminUserId
    createdAt
  }
}

Variables​

{
  "input": {
    "titles": [
      { "language": "NL", "value": "Inactief account: Brouwer Industrie" }
    ],
    "descriptions": [
      { "language": "NL", "value": "Geen bestellingen in de afgelopen 90 dagen. Gemiddelde was 2 bestellingen per maand." }
    ],
    "type": "churn_risk",
    "status": "OPEN",
    "companyId": 456,
    "assignedToAdminUserId": 10
  }
}

Response​

{
  "data": {
    "ticketCreate": {
      "id": "01JNQXYZ1234567890AB",
      "titles": [{ "language": "NL", "value": "Inactief account: Brouwer Industrie" }],
      "descriptions": [{ "language": "NL", "value": "Geen bestellingen in de afgelopen 90 dagen. Gemiddelde was 2 bestellingen per maand." }],
      "type": "churn_risk",
      "status": "OPEN",
      "companyId": 456,
      "contactId": null,
      "productId": null,
      "orderId": null,
      "assignedToAdminUserId": 10,
      "createdAt": "2026-03-05T10:00:00.000Z"
    }
  }
}

More input examples​

Link a ticket to a specific product and contact:

{
  "input": {
    "titles": [
      { "language": "NL", "value": "Productaanbeveling voor Brouwer Industrie" }
    ],
    "descriptions": [
      { "language": "NL", "value": "Klant heeft product #25 drie keer besteld maar nog niet het aanvullende item #31." }
    ],
    "type": "cross_sell",
    "status": "OPEN",
    "companyId": 456,
    "contactId": 312,
    "productId": 31
  }
}

Link a ticket to an order:

{
  "input": {
    "titles": [
      { "language": "NL", "value": "Opvolging recente grote bestelling" }
    ],
    "descriptions": [
      { "language": "NL", "value": "Bestelling #2791 was aanzienlijk groter dan gemiddeld. Controleer of de klant extra ondersteuning nodig heeft." }
    ],
    "type": "follow_up",
    "status": "OPEN",
    "companyId": 456,
    "orderId": 2791
  }
}

Ticket statuses​

StatusMeaning
OPENNew ticket, not yet picked up
IN_PROGRESSSales rep is working on it
COMPLETEDAction taken, ticket resolved
ARCHIVEDNo longer relevant

How it works​

Tickets link a sales action to the relevant entities: a company, contact, product, order or cluster. The assignedToAdminUserId routes the ticket to a specific sales rep. The type field is a free-form string, so you can use any value that fits your workflow. The status field uses the TicketStatus enum (OPEN, IN_PROGRESS, COMPLETED, ARCHIVED). Use externalUrl to link to an external CRM or dashboard for additional context. Tickets can be created manually by a sales rep or automatically by an integration that analyzes order patterns.

See also​