Create a carrier rule

Goal

To set up carrier rules that determine when specific carriers are available during checkout. Without carrier rules, your carriers won't appear as shipping options for customers.

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Prerequisites

Before creating carrier rules, ensure you have already created at least one carrier in your system.

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Step 1: Navigate to Carrier Rules

1. From the backoffice menu, select Shops & Channels and then Carriers.
2. Click on the Carrier rules tab.

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Step 2: Create a New Rule

1. Click Add subrule button to create a new carrier rule.
2. A new rule section will appear with condition and action fields.

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Step 3: Set Up Conditions

1. In the IF any of these conditions apply section:
   • Choose the Item (e.g., "Order subtotal")
   • Select the Condition (e.g., "GreaterThan")
   • Enter the Value (e.g., "0")
2. Click Add condition if you need multiple conditions.
3. Use the and/or toggle to determine how conditions combine.

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Step 4: Define Actions

1. In the THEN execute these actions section:
   • Choose the Action (e.g., "Set carrier to selectable")
   • Select the Carrier from the dropdown (e.g., "DPD")

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Step 5: Save and Test

1. Your rule is automatically saved as you create it.
2. Create additional rules for other carriers as needed.
3. Test your rules by placing a test order to ensure carriers appear correctly.

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Common Rule Examples

Default Delivery Rule

• Condition: Order subtotal Greater Than 0
• Action: Set carrier to selectable → Default delivery

Express Delivery Rule

• Condition: Order subtotal Greater Than 100
• Action: Set carrier to selectable → DHL Express

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Best Practices

• Always create at least one rule for each carrier you want to offer
• Test your rules with different conditions (such as order amounts) to ensure they work correctly
• Use clear rule names that describe their purpose
• Consider creating rules for special scenarios (free shipping thresholds, express options)
• Review and update rules regularly to match your shipping policies