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TicketCreateInput

Input parameters for creating a new ticket. Defines the core attributes and initial state of the ticket, including contact and customer information, product and order context, and initial status.

input TicketCreateInput {
  titles: [LocalizedStringInput!]!
  descriptions: [LocalizedStringInput!]
  buttonLabels: [LocalizedStringInput!]
  type: String
  status: TicketStatus!
  assignedToAdminUserId: Int
  contactId: Int
  customerId: Int
  productId: Int
  clusterId: Int
  orderId: Int
  companyId: Int
  email: String
  phone: String
  externalUrl: String
  sources: [SourceInput!]
}

Fields​

TicketCreateInput.titles ● [LocalizedStringInput!]! non-null input​

Localized human-readable titles. Provides user-friendly titles in multiple languages for display in user interfaces and documentation. Each entry contains a language code and the corresponding description text.

TicketCreateInput.descriptions ● [LocalizedStringInput!] list input​

Localized human-readable descriptions. Provides user-friendly explanations in multiple languages for display in user interfaces and documentation. Each entry contains a language code and the corresponding description text.

TicketCreateInput.buttonLabels ● [LocalizedStringInput!] list input​

Localized human-readable labels for the action button. Each entry contains a language code and the corresponding description text.

TicketCreateInput.type ● String scalar​

Type of the ticket. Used for categorization and filtering purposes. Maximum length of 255 characters. Must be in SCREAMING_SNAKE_CASE.

TicketCreateInput.status ● TicketStatus! non-null enum​

Status of the ticket. Used for tracking the lifecycle of the ticket. One of: [OPEN, IN_PROGRESS, COMPLETED, ARCHIVED

TicketCreateInput.assignedToAdminUserId ● Int scalar​

Identifier of the admin user assigned to this ticket. Used for task assignment and accountability.

TicketCreateInput.contactId ● Int scalar​

Identifier of the contact associated with this ticket. Used for customer context and communication.

TicketCreateInput.customerId ● Int scalar​

Identifier of the customer associated with this ticket. Used for customer context and communication.

TicketCreateInput.productId ● Int scalar​

Identifier of the product associated with this ticket. Used for product-specific context and support.

TicketCreateInput.clusterId ● Int scalar​

Identifier of the cluster associated with this ticket. Used for cluster-specific context and support.

TicketCreateInput.orderId ● Int scalar​

Identifier of the order associated with this ticket. Used for order-specific context and support.

TicketCreateInput.companyId ● Int scalar​

Identifier of the company associated with this ticket. Used for company-specific context and support.

TicketCreateInput.email ● String scalar​

Email address of the contact associated with this ticket. Used for customer communication.

TicketCreateInput.phone ● String scalar​

Phone number of the contact associated with this ticket. Used for customer communication.

TicketCreateInput.externalUrl ● String scalar​

External URL associated with this ticket. Used for linking to external resources or documentation. Maximum length of 2048 characters.

TicketCreateInput.sources ● [SourceInput!] list input​

External sources of the ticket. Used for tracking the origin of the ticket.

Member Of​

ticketCreate mutation